About the Job
Join our Insurance Solutions & Enterprise Process Automations team and play a vital role in advancing our service capabilities within Insurance Group Administration, part of our broader Insurance Policy Administration organization.
As a Technical Business Analyst III, you’ll work closely with an engineering team, product management, fellow business analysts, and business partners to translate complex business needs into solutions that help our advisors serve clients and support their financial security.
This is a hands-on Business Analyst role with significant ownership of the delivery process. You’ll lead requirements discovery, independently write user stories and features, refine and groom the backlog, and partner with engineers throughout development to ensure they have the clarity they need to deliver successful solutions. You’ll also participate in solution planning for larger and more complex efforts.
The Insurance Group Administration domain is specialized and complex. While prior insurance or financial services experience can be valuable, we’re equally interested in candidates who bring strong technical Business Analyst fundamentals from complex environments and have the learning agility to develop deep domain knowledge.
What You’ll Do
- Own Requirements and Analysis: Partner with business and product stakeholders to understand problems, uncover client and business needs, and translate those needs into clear, fact-based requirements.
- Author User Stories and Features: Independently translate requirements into well-defined user stories, features, use cases, and acceptance criteria. Take direct ownership of story writing rather than simply supporting the process.
- Partner Closely with Engineering: Serve as a day-to-day partner to an engineering team, helping clarify requirements, answer questions, resolve ambiguity, and maintain alignment between business needs and technical delivery.
- Manage and Refine the Backlog: Play an active role in backlog refinement and grooming, helping ensure upcoming work is understood, appropriately defined, and ready for engineering.
- Support Solution Planning: Participate in solution planning for larger initiatives, bringing together business requirements, technical considerations, dependencies, and stakeholder needs.
- Assess Current and Future State: Independently evaluate and document current-state processes across multiple areas, identify gaps and opportunities, and help define future-state solutions.
- Support Testing and Delivery: Partner across the team to develop and review test plans, validate that solutions meet business requirements, and help coordinate business testing and sign-off.
- Build Strong Partnerships: Communicate effectively with technical and non-technical stakeholders, articulate requirements an