Job Description Summary
We are seeking a detail-oriented and analytical Training Systems & Data Analyst to support our Field Services training organization. This role will be the primary bridge between data insights and training execution. This position will be responsible for providing actionable project proficiency reports and analyzing experience data to support training and staffing projections for internal project managers and our valued customers.
This person will additionally serve as the administrator for our Learning Management System (LMS) and the architect of our digital collaboration spaces on SharePoint, ensuring our teams have the data and resources they need to succeed.
Job Description
Key Responsibilities
- Data Analysis & Reporting:
- Generate and maintain comprehensive proficiency reports by consolidating data from project evaluations, employee experience reports, and staffing projections.
- Present clear, data-driven insights to Product Managers to guide training priorities and resource allocation.
- Prepare professional-grade reports for customers to demonstrate field competency and project readiness.
- Proactively identify training gaps regarding outage team qualifications, using data-driven insights to forecast needs, drive scheduling, and ensure staffing accountability.
- LMS Administration:
- Input and maintain accurate training roles, curricula, and certification requirements within the Learning Management System.
- Monitor system data integrity and ensure all training records are up-to-date and compliant.
- Knowledge & Curriculum Database Design:
- Design, build, and maintain intuitive SharePoint pages to serve as the central hub for training materials and records.
- Manage user access levels and permissions to ensure information security and enable collaboration.
- Operational Support:
- Collaborate with product lines to identify gaps in experience sheets and reporting processes.
- Continuously improve data tracking methods to enhance the visibility of field service capabilities.
- Manage the accuracy of timekeeping processes, ensuring labor hours comply with internal policies and project budgets. Conduct audits to identify and resolve discrepancies for project cost-tracking.
Required Qualifications & Technical Proficiency
- Education: Bachelor’s degree in business administration, data analytics, information systems, or a related field (or equivalent experience); or Associate’s with minimum 5 years of experience in a training or learning management role.
- Advanced Ex