Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location: New York/Chicago, IL/Atlanta, GA
Job Description
Key Responsibilities
- Gather and document business requirements, workflows, business rules, and decision logic.
- Translate insurance processes into AI prompts, agent instructions, decision trees, FAQs, and knowledge assets.
- Partner with SMEs, Product Owners, AI Engineers, Data Scientists, and Architects to define AI use cases.
- Support AI solutions across Claims, Policy Administration, Enrollment, Billing, Customer Service, and Underwriting.
- Define user stories, acceptance criteria, and validate AI outputs against business requirements.
- Identify opportunities for process improvement and AI-enabled automation.
Required Skills
- 7+ years of Business Analysis experience.
- 3+ years in Supplemental Insurance, Group Benefits, or Voluntary Benefits.
- Strong knowledge of Supplemental Health, Accident, Critical Illness, Disability, Hospital Indemnity, Claims, and Policy Administration.
- Experience with requirements gathering, process modeling, workflows, and business rules.
- Exposure to Generative AI, Agentic AI, Knowledge Management, or Intelligent Automation.