Position Summary
The Business Analyst is responsible for identifying organizational needs, analyzing processes, and delivering data-driven insights to help the company achieve its strategic objectives. The BA collaborates closely with key stakeholders, including management, clients, and technical teams, to gather requirements, document workflows, and recommend solutions that enhance efficiency, productivity, and overall business performance. This role also supports the development and maintenance of automated document templates and workflows, translating complex business rules into reliable, scalable document-generation solutions.
Essential Duties and Responsibilities
- Collaborate with stakeholders to understand business needs, integration requirements, and system dependencies.
- Elicit and document detailed business requirements, functional specifications, and use cases.
- Conduct workshops, stakeholder interviews, and surveys to validate business and technical needs.
- Analyze current system workflows and data exchange processes to identify operational inefficiencies.
- Create clear process flow diagrams, business process models, and technical documentation.
- Ensure all documentation is accurate, thorough, and fully aligned with organizational objectives.
- Collect and analyze data to uncover trends, insights, and prime opportunities for process improvement.
- Build reports and dashboards to effectively communicate findings to leadership and stakeholders.
- Develop, code, test, and maintain automated document templates, incorporating conditional logic, data-driven fields, calculations, and dynamic content.
- Troubleshoot document-generation issues involving templates, data mapping, conditional logic, formatting, and application integrations.
- Partner with technical teams to ensure solution designs align seamlessly with core business goals.
- Support ongoing initiatives to optimize business processes, systems, and workflows.
- Assist with test plan creation and execution to guarantee solutions meet all business requirements.
- Participate in user a