We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Business Analyst – HR Knowledge & Content Management
Risk Consulting | Temporary | New York City | Onsite
Position Description
RSM is seeking a Business Analyst – HR Knowledge & Content Management to join our Risk Consulting practice for a temporary engagement in New York City.
This role will support a large-scale HR Knowledge Management initiative for a global financial services organization. The Business Analyst will assess employee-facing HR content across multiple enterprise platforms, identify duplication and gaps, establish content ownership, analyze usage and content health, and help improve overall content governance and findability.
The ideal candidate combines Knowledge Management, content analysis, strong Excel/data skills, and stakeholder management and is comfortable working within a large, complex enterprise environment.
Responsibilities
- Conduct inventories and audits of HR content across SharePoint, websites, portals, document libraries, and other repositories.
- Identify duplicate, outdated, conflicting, missing, or overlapping content.
- Assess content ownership, lifecycle, accessibility, and overall content health.
- Recommend whether content should be migrated, consolidated, archived, linked, or retired.
- Analyze content and site data to identify usage trends, gaps, and opportunities to improve findability.
- Interview stakeholders and content owners to validate ownership and governance requirements.
- Develop content inventories, repository maps, RACI matrices, KPI baselines, and presentations.
- Support taxonomy, metadata, content classification, and content governance initiatives.
- Help evaluate content readiness for future AI-enabled search and retrieval capabilities.
Qualifications
- Bachelor’s degree in Business, Information Science, Communications, or a related field.
- 3–5 years of experience in Knowledge Management, content analysis, business analysis, information architecture, digital consulting, or a related field.
- Experience conducting enterprise content inventories or content audits.
- Experience working with SharePoint, intranets, document libraries, websites, or enterprise content repositories.
- Strong Excel and data-analysis skills, including data cleans