Pay Rate: $20 - $25 per hour, W2
Duration: 12 Month Contract
Work Mode: Remote
Summary:
This is a fully remote position, but must be willing to work Eastern Standard Time hours.
Responsibilities:
- Establish address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
- Perform ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
- Investigate licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
- Ensure financial information, including tax, tax exemption status, credit card, and bank data, is up to date and accurate on new and existing customer accounts.
- Deliver first-line customer support through phone, email & SalesForce.com, providing personalized customer experience through easy, efficient, and enthusiastic interactions.
- Manage multiple tasks simultaneously in a fast-paced, high-volume environment, with minimal supervision and high attention to detail.
- Provide superior customer service and remain solution-driven with all customers.
- Recommend new procedural solutions to improve any operational areas of focus.
- Demonstrate company leader behaviors and act as a team player in support of all operational responsibilities.
Requirements:
- High School diploma required. Associate or bachelor's degree preferred.
- Minimum 2 years of Customer Service experience.
- Proficient in Microsoft Office suite and web-based applications.
- Phone system and Internet applications expertise.
- Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
- Ability to manage time effectively.
- Verbal and written communication skills, with t