POSITION TITLE: Business Analyst III (P3)
For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.
Role
The Business Analyst connects business stakeholders and IT delivery teams, translating business needs into clear requirements and process improvements. The role supports demand intake, business cases, prioritization, testing, and rollouts that require IT resource participation, then validates outcomes identified in the associated business cases. Stakeholders will include departmental demand intake representatives from requisite business areas (i.e. human resources, accounting, operations, supply chain, finance, legal, real estate, facilities, etc.)
Responsibilities
- Partner with HR business stakeholders and the Business Relationship Manager on demand intake, problem definition, assumption validation, and current- and future-state process assessment.
- Document all business requirements for HR demand intake requests including employee core, payroll, compensation, talent management and others HR related areas.
- Help HR business stakeholders develop business cases outlining new business improvement opportunities, scope, assumptions, value, and estimated costs.
- Facilitate and own requirements clarification and validation discussions with Functional Analysts, Solution Architects and Quality Assurance throughout backlog refinement, sprint and release planning, and delivery.
- Partner with HR business stakeholders to document user stories and test cases defining requirements and testing scenarios.
- Facilitate user acceptance testing, validate results against acceptance criteria, and coordinate rollout readiness, training, and communications.
- Assess post-implementation outcomes against success measures, identify improvements, and clarify issue impacts for support teams; technical troubleshooting and break/fix remain outside this role.
Expectations
- Strong written and verbal communication skills with an ability to present complex information in a clear and simple format.
- A constant example of modeling Crown’s values.
- Customer service orientation with a strong problem-solving approach.
- Ability to manage and process multiple workstreams.
- Ability to interface effe