Job Family:
Management Consulting
Travel Required:
Up to 10%
Clearance Required:
Ability to Obtain Public Trust
What You Will Do:
- Lead end-to-end operational and business analysis for large-scale federal loan servicing programs, ensuring alignment across operations, technology, policy, and compliance requirements.
- Support key business initiatives from discovery through implementation.
- Partner with business stakeholders, technical teams, and leadership to gather, analyze, document, and prioritize business requirements.
- Drive business process reengineering and continuous improvement initiatives across loan lifecycle functions, reducing cycle times, improving accuracy, and increasing throughput.
- Partner with stakeholders to identify risks, dependencies, and operational gaps, and develop practical, evidence-based recommendations to improve processes while maintaining alignment with government policies and systems of record.
- Facilitate cross-functional working sessions, capture efforts, and executive briefings, driving alignment across business, technical, and program teams.
- Support and lead proposal development, technical solutioning, and capture strategy, including drafting technical approaches, KPI compliance plans, and operational models.
- Mentor and guide junior staff and analysts, and provide operational leadership across delivery teams, ensuring quality, accountability, and performance outcomes.
What You Will Need:
- Bachelor's degree and 3-5 years of experience as a Business Analyst or similar role, with demonstrated lead-level responsibilities.
- An active Moderate Risk Public Trust (MRPT) or ability to obtain one.
- U.S. Citizenship.
What Would Be Nice To Have:
- Degree in Business, Information Systems, or a related field, or equivalent practical experience.
- Ability to thrive in a fast-paced challenging client focused environment where priorities and scope may change quickly.
- Strong skills in requirements gathering, process mapping, gap analysis, and documentation.
- Ability to communicate effectively with business and technical audiences, both verbally and in writing.
- Strong analytical, problem-solving, and organizational skills with attention to detail.
- Experience leading business analysis on enterprise or large-scale transformation initiatives.
- Knowledge of Agile, Scrum, or other project delivery methodologies.
- Proficiency with common business analysis tools and collaboration platforms.
- Experience with automation, workflow tools, or analytics platforms (e.g., Power BI, AI-enabled process improvem