Job Title:
Senior Business Analyst - Payment Operations
Location:
Ops Center
What you'll do:
As a Senior Business Analyst, you'll collaborate across the organization and lead the analysis of complex business challenges for your assigned business lines, serving as a strategic partner and subject matter expert in systems, processes, procedures, products, and services. You'll drive operational efficiency, optimize workflows, and provide high-level analytical insights to support data-driven decision-making. In this role, you'll collaborate closely with leadership and cross-functional teams to ensure business initiatives align with organizational strategy while fostering continuous improvement.
- Partner with stakeholders to define business requirements, assess impacts, and prioritize initiatives, ensuring alignment with the organization's strategic goals.
- Lead requirements gathering, process analysis for business and technology initiatives by translating business needs into Project Charters, BRD’s, Process Flows, and Implementation Plans.
- Lead efforts to document evaluate and enhance business processes and procedures.
- Identify opportunities for automation and efficiency improvements.
- Partner with stakeholders to identify opportunities for operational improvement, automation, and digital transformation.
- Design and manage complex reports, synthesize large datasets, and develop actionable insights that support executive decision-making, monitor key performance indicators (KPI's), and analyze transaction data to provide insights and recommendations for operational efficiency.
- Oversee change management initiatives by developing communication plans and ensuring smooth adoption of process and system changes.
- Act as a liaison between business units, technology teams, project teams, project sponsors, and leadership to drive alignment, resolve challenges, and ensure successful project execution.
- Lead medium/large project stakeholder meetings and maintain alignment across business, technology, vendors, and leadership teams.
What you'll need:
- 6+ years of related experience in Business Analysis, Project Management, and Technology Delivery
- High school diploma required; Bachelor's degree in related field preferred.
- Intermediate