Job ID: 67732
Job Category: Policy, Planning & Research
Division & Section: Customer Experience, Business Transformation & Sustainment
Work Location: Metro Hall, 55 John St., Toronto (Hybrid Work in accordance with the City of Toronto’s Remote Work Policy)
Job Type & Duration: 2 Full-Time, Temporary (12 month) Vacancies
Salary Range: $89,337.00 - $132,880.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 2
Posting Period: 30-Oct 2026 to 16-Nov-2026
Reporting to the Manager, Business Transformation & Sustainment, the Business Analyst supports the planning and delivery of complex projects and initiatives across the Customer Experience Division (CXD), working with business, technology and operational teams to move work from initiation through implementation and transition to operations. The role combines business analysis and project delivery responsibilities, including defining scope and requirements, supporting the development and delivery activities against project plans, coordinating with cross-functional teams, tracking milestones and performance, and supports projects through implementation and transition to business-as-usual operations. Using business analysis and project leadership skills, the Business Analyst helps ensure projects are well planned, effectively governed and delivered against agreed outcomes, timelines and priorities.
The Business Analyst 311 identifies opportunities to improve established processes, deliver priorities, use cases, requirements and governance practices, and leads cross-divisional initiatives from discovery through implemen