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Role Location
This is a hybrid role & is open for candidates located in any of these locations : Dallas, Atlanta , Chicago & Nashville, TN
About The Job You’re Considering
We are seeking an experienced Business Analyst to support a large-scale hospitality systems migration initiative. This is a hands-on delivery role working closely with business stakeholders, PMO, finance, operations, QA, compliance, and technology teams to drive successful implementation, testing, deployment, and user adoption.
Your Role
- Gather, analyze, and document business and functional requirements.
- Facilitate stakeholder workshops, system demos, and project meetings.
- Translate business needs into user stories, test scenarios, and deployment plans.
- Lead User Acceptance Testing (UAT), defect tracking, and business validation activities.
- Support deployments, training, hypercare, and post-go-live stabilization.
- Coordinate across multiple workstreams including POS, Guest Services, Finance, Reporting, Integrations, and Operations.
Your Skills and Experience
- 5+ years of Business Analyst, systems implementation, or related experience.
- Strong experience with Jira, Confluence, TestRail, UAT, and defect management.
- Excellent communication, stakeholder management, facilitation, and documentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel internationally as needed.
- Must be legally authorized to work in the U.S. without current or future employer sponsorship.
Preferred Qualifications
- Experience in hospitality, cruise, dining, retail, POS, or gue