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Role Location
This is a hybrid role based in Miami, FL
About the Job You're Considering
We are seeking a highly motivated Business Analyst to support hospitality technology transformation initiatives. In this role, you will partner with Guest Services, Dining, Hotel Operations, Retail, QA teams, business stakeholders, and vendors to drive requirements gathering, testing, deployment, training, and successful adoption of hospitality systems across multiple operational environments.
Your Role
- Gather and document business requirements, user stories, and process flows.
- Manage Jira tickets, defects, enhancements, and testing activities.
- Support the implementation of POS, Guest Services, Dining, and other hospitality technology solutions.
- Lead UAT, integration testing, defect resolution, and go-live support activities.
- Develop training materials and conduct end-user training sessions.
- Collaborate with business stakeholders, vendors, and cross-functional teams to ensure successful project delivery.
Your Skills and Experience
- 5+ years of Business Analyst, systems implementation, or related experience.
- Strong experience with Jira, Confluence, TestRail, UAT, and defect management.
- Excellent communication, stakeholder management, facilitation, and documentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel internationally as needed.
- Must be legally authorized to work in the U.S. without current or future employer sponsorship.
Preferred Qualifications
- Experience with hospitality, POS, guest services, or property management platforms preferred.