This Sr. Analyst role on the WiFi Devices team is an exciting opportunity to innovate and bring the best in-home WiFi to Xfinity customers. The WiFi Devices team is responsible for all the devices that provide internet and WiFi in the homes of residential Xfinity customers. Those devices include:
• Xfinity WiFi Gateways – modem and router combo devices that customers can lease from Xfinity
• WiFi Extenders – mesh extenders that seamlessly extend the coverage of Xfinity WiFi Gateways to cover WiFi dead spots in the home
• Non-Xfinity modems and routers that customers purchase on their own
This Sr. Analyst will be an end-to-end product manager, helping to create, launch, and/or manage the deployment of WiFi devices across the entire residential internet customer base. Additionally, the Sr. Analyst will help with creating a strategic vision for the device portfolio, planning and prioritizing projects to support that vision, and working with cross-functional teams to make those plans a reality. Across all these responsibilities, the Sr. Analyst will have to make decisions that balance financial impacts, legal requirements, engineering efforts, and operational simplicity, all while keeping the customer experience a top priority.
Job Description
Core Responsibilities:
- Manage the entire range of WiFi Devices, including devices that each new customers receive as well as proactive upgrades of existing customers
- Create financial models to support tracking of device upgrade performance vs. forecast as well as 5-year planning
- Help pull and analyze data, as well as model impact to customers and/or business metrics of proposed upgrade plans
- Build business cases for why the team’s projects should be prioritized in the company
- Write clear business requirements for technical teams to understand what needs to be developed and what resources are being requested for planned projects
- Partner with key teams to develop a Go-To-Market plan when launching new products
- Clarify requirements and customer experience for technical and operational teams as products are developed, adjusting them when needed
- Ensure customer support teams, such as technicians, call center agents and retail store employees, have appropriate level of awareness and training for the team’s products
- Monitor key metrics after product launch&n