Sr. Business Analyst, Digital Transformation & Technology at Chick-fil-AAtlanta, Georgia, United States — full-time

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

The Senior Business Analyst serves as a subject matter expert for all Direct-to-Consumer (D2C) Channels, including the Chick-fil-A app on Android & iOS, and Web Ordering, possessing a deep understanding of each platform's unique nuances and challenges while focused on offers, rewards, tiers, and campaign-based features that drive the Chick-fil-A One loyalty program. The role will gather requirements, create documentation, implement changes of considerable complexity, setting up and measuring the performance of changes, and demonstrating leadership within their team and with cross-functional partners.

This role also requires technical acumen, including working knowledge of APIs and platform capabilities and constraints, experimentation expertise, independent communication with both functional and technical partners, offering process improvement recommendations to enhance restaurant support across all D2C channels.

Additional Function Specific Duties:

Analyze and evaluate the current business processes; leveraging data and AI insights (at times) to identify areas of improvement

Gather requirements, create documentation and resources for system implementations, changes, and issues

Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation o