Sr. Business Analyst - People Strategy & Analytics
This is a critical role on Team Truth, which is part of People Strategy & Analytics (PS&A) in HR. The position is a unique opportunity, offering great visibility to a wide spectrum of senior leaders and the chance to set intent within a range of analytically-driven HR priorities. The successful candidate will leverage strong analytical skills—including manipulating and exploring historical data and industry benchmarks—to identify root causes behind organizational health shifts, optimize performance targets, and use story telling to help chart a course forward for Capital One. This role is a prime opportunity to be creative and innovative by natively incorporating AI tools into your daily work, ensuring data quality, and telling a clear, audience-tailored data-driven story.
As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
General Responsibilities:
Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products
Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be compleme