As a Senior Data Analytics Consultant, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement. This Senior role demands a blend of technical acumen, strategic thinking, and executive-level communication to drive measurable business outcomes through observability data and influence digital transformation.
Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of…that’s where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis, and problem solving, you will help your clients understand the right performance data in the right context. You’ll turn that data into business-altering insight, which allows your client to take the right action to improve overall site performance and user experience that maximizes business outcomes. You will be an expert on Dynatrace and observability, specializing in Digital Experience Monitoring and Business Analytics.
- You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:
- Account management for 4-8 Enterprise clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts, and running all customer touchpoint meetings
- Presenting digital experience performance strategies, vision, and findings to varied audiences from developers to executives, aligning technical solutions with business goals
- Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
- Creating detailed analysis for your clients by finding answers from the Digital Experience and Business Analytics data through reporting, dashboarding, or technology expertise
- Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues, particularly in providing feedback to product teams to influence roadmap decisions
- Additional responsibilities include working with our team to improve processes, identify training gaps, and share ideas