About the Role
The Senior Data Analyst, Product will be the analytical backbone for active product initiatives around Eligibility, AI, Revenue Analysis, and Client Outcomes. You will also support the broader Product team's move toward outcome-based measurement across Scheduling, Registration, Intake, and Payments.
Clearwave's Product Management team operates under a Product Operating Model, which means every product manager is expected to lead with continuous discovery, define success metrics before building, and report on business outcomes rather than just features shipped. This Data Analyst role supports turning scattered exports, portal reports, and Salesforce data into the metrics, dashboards, and analysis our business needs to prove value and make evidence-based prioritization calls.
Key Responsibilities
Eligibility AI
- Analyze insurance eligibility and coverage data across the scheduling, pre-registration, and visit stages of the patient journey to track active coverage rate, plan identification accuracy, and eligibility flag clearance.
- Monitor accuracy and performance of AI-driven eligibility checks (e.g., Code 42 non-response, flag resolution), and surface trends by payer, location, and client.
- Partner with the Eligibility AI product manager to define and track success metrics before development begins, and report on outcomes (clean-claim impact, staff time saved, denial reduction) after launch.
Revenue Analysis
- Support revenue and opportunity modeling for initiatives, including attach-rate assumptions, unit economics, and renewal risk analysis.
- Pull and validate Salesforce data (strategic renewals, new-logo run-rate) feeding the opportunity model, flagging data-mapping issues before they reach leadership reporting.
- Help quantify and track initiative adoption and revenue contribution against goals set by the product and revenue teams.
Client Outcomes Data
- Build and maintain recurring client-facing and internal outcome reporting (usage, adoption, satisfaction, business impact) across product areas, in the spirit of the outcome-measurement goals every PM on this team is held to.
- Consolidate exports from the Clearwave Provider Portal and other internal sources into consistent, reusable data models so reporting doesn't have to be rebuilt from scratch each cycle.
- Help Product Managers document ROI for completed initiatives (e.g., Payment at Pre-Reg, Voice AI, R