Sr. Operations Analyst at American Credit Acceptance
Spartanburg, SC, United States — full-time
The Sr. Operations Analyst provides support within the operational areas. This includes servicing, loss mitigation, remarketing, account operations, and other areas. Support consists of producing and analyzing reporting providing anaylsys on trends, gaps, nd recommending solutions. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assist with daily dialer strategies (inbound and outbound) by making intraday adjustment and performance tuning Prepare, provide oversight, and streamlining of daily processes, user acceptance testing, automation, and implementation of complex changes Take initiative to automate daily processes and reporting Maintain quality service by establishing and enforcing organization standards while ensuring up-to-date documentation Ability to drive vendor performance. Proactively support the team with ad-hoc or project-like requests Ensure team is cross trained on all responsibilities Initiate, analyze, problem solve, and present on projects, enhancements and/or business opportunities that support company-wide decisions Audit processes to reduce errors and review existing operation processes to ensure they are completed with the highest level of efficiency Hunger to learn the business and support the team on ad-hoc tasks, assignments, special projects, etc. Remain flexible to adapt to changes quickly based on business needs Partner with vendors to solution for process enhancements while ensuring legal guidelines are met Analyzing data to demonstrate pain points or areas needing focus. Lead and coordinate special projects with a focus on continuous business process improvement. Perform other tasks as assigned Qualifications Bachelor’s degree or any combination of training and experience equivalent to a Bachelor’s degree. Minimum of 3 years’ experience preferred Ability to create and sustain vendor relationships with key partners. Must have superior computer skills, including but not limited to Microsoft Excel (Pivot tables, vLookup, Index, Match, SumIf functions, etc.). Must have knowledge of or willingness to learn SQL, Redshift (AWS), Power Bi, RStudio Ability to manage multiple and prioritize competing responsibilities and work under pressure to meet deadlines Must be proactive in problem solving; demonstrate initiative with strong sense of urgency and teamwork Strong level of detail in providing quality control support Must demonstrate a positive attitude and support for company goals. Strong written and verbal communication and interpersonal skills Must be a self-motivator and able to perform independently while actively participating in a team environment Excellent analytical and judgement capabilities Excellent communication skills verbal and non verbal Proven skills in project presentations Supervisory Responsibility This position has no supervisory responsibilities. Work Environment and Physical Demands This job op