Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
Summary
Partners with the Business Information Systems (BIS) team, to gather functional and non-functional requirements for internal products/processes/strategies used by IDeaS’ business teams. This primarily covers customizations and enhancements to IDeaS' Salesforce solution within the sales, account management, client support, contract, and finance functions.
Major Responsibilities
- Acts as a trusted advisor to an internal functional area by engaging with leadership to understand the functions strategic goals, business objectives and how their team interacts with and uses Salesforce.
- Provide support to the functional business analyst, resolving complex Salesforce lead-to-cash issues.
- Assess the impact of new go-to-market models on the lead-to-cash
- Collaborate with functional members to identify operational pain points and create business requirements to drive Salesforce enhancements.
- Gather and analyze department feedback to understand end user’s perception of features and gather insights for continuous product improvement.
- Assist in developing the Salesforce enhancement roadmap, aligning it with company goals, and end user requirements.
- Partner with the Business Information Systems (BIS) team to support user acceptance testing and provide the “go/no go” decision for production releases.
- Build strong relationships across functions through collaborating with other Sr. Business Operations Specialists on their projects as needed and sharing key updates to drive alignment.
- Supports ad hoc functional projects and contributes to additional initiatives as business needs evolve.
Requirements
- 5+ years of relevant experience as a Business Analyst in a technology-based company.
- Bachelor's degree, preferably in a Business related major.
- Extensive experience with a Salesforce environm