Sr. Specialist, E-commerce Insights at Ahold Delhaize USA
Chicago, IL — full-time
Category/Area of Expertise: Fulfillment Strategy & Services Job Requisition: 536552 Address: USA-IL-Chicago-300 South Riverside Plaza Store Code: ADUSA Executive Admin (5161659) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Primary Purpose As the Senior Specialist, E-Commerce Insights, you will help drive e-commerce performance and enable our five grocery brands to predict and respond to our customers' evolving e-commerce needs across 19 states and 2000+ stores. You'll be part of the department that partners with our brands to set the strategy for e-commerce fulfillment, and a major player on the team that owns e-commerce fulfillment analytics and reporting, supports tactical and strategic planning, drives the three-year e-commerce market outlook, and delivers actionable insights to support significant business decisions for our five multi-billion dollar grocery brands. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL. Applicants must be currently authorized to work in the United States on a full-time basis. Duties & Responsibilities You'll use your data acumen, technological expertise, and passion for problem-solving to build, maintain, and evolve our multiple in-house analytical capabilities. You'll partner across teams and functions to develop recommendations to optimize capacity, calibrate the fulfillment network, maximize sales capture, and manage costs. Your day-to-day responsibilities will vary based on our projects and business needs, but will include the following: Enabling the e-commerce network strategy team to answer juicy and ambiguous business questions such as, "What does the e-commerce market look like in 2030?" and "What's the capital investment needed to expand our e-commerce reach to rural customers?" and "How do we best manage hourly capacity?" Owning at least one proprietary capability (solution) end-to-end, designing, coding, and deploying new features, documenting and training on the solution, developing the product roadmap, troubleshooting bugs, managing third-party vendors, collaborating on end user analysis, and supporting other solutions as needed Evolving our solution ecosystem by keeping up with company-wide performance ambitions and industry trends, learning and implementing leading practices, engaging with external tool communities, and developing new models and solutions to stay ahead of changing business needs Governing all data inputs and outputs by driving the collection, cleansing, and validation of solution inputs, developing and maintaining data pi