As a Senior Strategy & Operations Analyst at Fanatics Betting & Gaming, you will be responsible for driving cross-functional projects aimed at improving efficiency and effectiveness. As a member of the Customer Operations Team, you will play an integral role in the wider Fanatics Betting & Gaming ecosystem. The ideal candidate is an experienced strategy and operations team member who is a natural problem solver and has a strong bias towards action. They will bring thoughtful, effective ideas and solutions to a rapidly growing organization contributing at a hands-on level. They have a proven track record of digging in and defining what needs to be done while deftly managing a variety of stakeholder relationships.
Responsibilities:
- Deliver cross-functional operational processes that create strong ownership & accountability.
- Leverage data and analysis to identify problems and articulate clear solutions
- Autonomously ensure successful execution of key short and long-term projects, while continually finding opportunities for ongoing program improvements and enhancements.
- Intimately understand the sporting calendar and the ability to identify areas of opportunity.
- Collaborate closely with the Payment & Fraud, Finance, Product, Online Sportsbook, Commercial, Marketing, Trading, VIP, Retail, and iCasino functions.
- Understand customer drivers and obsess about ensuring these are met, championing the end to end customer experience.
- Work cross-functionally across the Fanatics ecosystem to leverage and utilize strategic assets into the Sportsbook and iCasino product.
- Effectively manage multiple projects with clear and consistent communication.
Skills and Qualifications:
- 2 - 4 years experience in a Consulting,Strategy, Operations
- Strong numerical proficiency and analytical capability (e.g., SQL, Excel, Tableau) and willing to dive into data
- An ambitious multitasker, who can move quickly and efficiently
- A passion for Sports and an inherent understanding of what Sports fans want in order to be entertained
- Excellent communication skills, experienced at presenting to senior leadership
- Empathetic team player, accomplished at working effectively cross-functionally
- Curious and fast learner willing to dive into sports betting and become proficient in consumer/industry insights and functionality
- Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly
- Open to regular travel to events and other Fanatics offices for various offsite and team meetings
- Bachelor’s degree in Business, Marketing, Analytics, or Engineering