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SVP, Chief Success Officer
We are seeking a highly motivated leader with deep expertise in sales and customer success to represent Salesforce Tableau Analytics. The CSO will be accountable for driving customer adoption, retention, renewal performance, and long-term customer value realization across the Analytics business. The ideal candidate will have 15+ years of experience in senior leadership roles, including at least 5 years leading customer success or post-sales teams and 5 years working with analytics technologies in enterprise software. This individual will have a strong understanding of the challenges and opportunities companies face when deploying analytics solutions and will be able to leverage that expertise to align customer-facing teams, accelerate adoption, improve renewal outcomes, and create greater accountability for customer health and success.
This leader will focus on driving success in two key areas:
Product Adoption: The Chief Success Officer and their team will drive customer success through product adoption and customer value realization. This includes providing tools, systems, information, and programs that educate and assist customers, as well as supporting internal teams to help customers realize the promised value of the product. Success will be measured through metrics such as utilization rates, campaign send volumes, NPS, adoption based indicators, and customer health scores.
Customer Retention & Renewal Performance:
The Chief Success Officer and their team will drive business growth through customer retention, renewal execution, and attrition mitigation. This includes working closely with Sales Leadership, Sales Operations, Enablement, Partner Teams, and other stakeholders to build a unified customer success operat