Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.\\n\\nHere on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
In this role, you will be part of the Global Business Operations team, with a particular focus on Retail Contact Center performance and decision support. \\nThis position will have a direct role in shaping the reporting infrastructure and roadmap of the Retail Customer Care organization. The role requires advanced Tableau skill sets to develop and own reporting for contact center performance metrics and analytics.\\n\\nWork as Individual contributor with comprehensive understanding of data visualisation best practices. Have full ownership of developing, enhancing and maintaining Tableau Dashboards, extracts and their schedules along with strong understanding of SQL, database concepts and Tableau Prep for data preparation.\\nCreate interactive and user friendly dashboards and reports in Tableau Desktop and Tableau Server to provide meaningful insights and telling story that guides decision making\\nVerify data accuracy and consistency by working closely with data engineers and analysts\\nDiagnose and resolve any problems related to performance or data issues in datasources, dashboards, or reports\\nDevelop reporting access strategy and implement and maintain user access accordingly to plan\\nAs a subject matter expert on Tableau, learn new features and techniques and help expand the knowledge of fellow team members in the organization\\nWorking closely with stakeholders to understand and translate their business requirements into Tableau dashboards" functional specifications\\nEngage in impactful work and demonstrate storytelling to effectively communicate the work to leadership\\nOccasional meetings with peers and cross-functional teams in Americas, EMEIA and APAC during overlapping business hours\\n\\n\\n
Create interactive and user friendly dashboards and reports in Tableau Desktop and Tableau Server to provide meaningful insights and telling story that guides decision making\\nVerify data accuracy and consistency by working closely with data engineers and an