Tableau Systems Administrator at Massachusetts Bay Transportation AuthorityBoston, Massachusetts, United States — full-time

: At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Tableau Systems Administrator is responsible for managing and optimizing MBTA’s Tableau Server/Cloud environment, ensuring reliability, performance, and scalability. The Tableau Systems Administrator collaborates with cross-functional teams to support data initiatives, data visualization needs, assists in deploying and maintaining Tableau dashboards, and leads efforts in monitoring, troubleshooting, instilling best practices within Tableau Server/Cloud and optimizing the overall Tableau ecosystem. While ensuring superior data quality, the Tableau Systems Administrator is responsible for Tableau Server/Cloud Administration, user support and training, application security and compliance, mapping of data sources, Cloud resource optimization, systems monitoring and troubleshooting, and documentation and Best Practices. This position ensures a positive end-user experience, application availability, and addresses conflicts in an effective and efficient manner. This role ensures a high-level of data quality in analytics and reporting by developing quality control processes in the day-to-day operational objectives as well as the reporting metrics and solutions metrics for the team.

Duties & Responsibilities

Manage and maintain Tableau infrastructure, ensuring high availability, performance, and secure access for all users. Implement and monitor security protocols, permissions, and user access levels to protect sensitive data.

Oversee data connections within Tableau Server/Cloud, including database integrations, API connections, and data refresh schedules. Ensure data sources are accurate, consistent, and optimized for efficient performance.

Serve as the primary support point of contact for question and escalations related to Tableau environment: Assist users, help with troubleshooting, access issues, and data source setup. Provide training sessions to increase user adoption and promote best practices.

Collaborate with internal IT and data governance teams to enforce security standards and data compliance policies on Tableau environment, including row-level security, authentication, and permissions.

Assist with the development of integration pro