The Technical Business Analyst is a cross-functional IT role responsible for bridging business needs, technology solutions, and project delivery. This role supports initiatives across the IT Department by ensuring business requirements, current-state processes, future-state workflows, system impacts, risks, dependencies, and operational readiness requirements are clearly captured, analyzed, documented, and traceable.
The Technical Business Analyst translates business and operational needs into practical technical documentation, process models, requirements, and decision records. Operating with a high degree of independence on moderate to complex initiatives and contributes directly to improved documentation standards, delivery quality, operational readiness, and the overall maturity of IT governance and project delivery practices.
Your contributions to the team include:
- Gather, analyze, validate, and document business, functional, technical, and operational requirements for IT initiatives.
- Translate requirements into future-state workflows, process maps, use cases, acceptance criteria, and data-flow summaries.
- Analyze systems, business processes, data flows, integrations, dependencies, risks, and constraints to identify gaps, impacts, and improvement opportunities.
- Support project delivery by maintaining traceability between requirements, risks, decisions, deliverables, testing outcomes, implementation activities, and transition-to-operations requirements.
- Collaborate with business stakeholders, application owners, developers, infrastructure teams, cybersecurity resources, project managers, and IT leadership to ensure alignment, clarity, and delivery readiness.
- Facilitate requirements sessions, process walkthroughs, documentation reviews, and stakeholder workshops for moderate to complex initiatives.
- Support solution evaluation and implementation planning by identifying business and operational impacts, technical dependencies, and documentation requirements.
- Support testing and User Acceptance Testing, including test-case development, test coordination, defect tracking, results validation, and requirements sign-off.
- Contribute to continuous improvement of analysis practices, documentation systems, project delivery methods, and IT governance maturity.
What you need to be successful:
- Degree or diploma in Computer Science, Information Systems, Business Administration, related field or equivalent experience
- 3 plus years experience in business analysis, systems analysis, or a similar IT delivery role
- Experience working in an IT environment with complex Business Applications or enterprise technology environment
- 3 plus years proven exp