Technical Business Analyst / IT Project Manager
Role Overview
We are looking for a technically fluent Technical Business Analyst / IT Project Manager to serve as the bridge between our business stakeholders and our external development contractors This person will own the requirements and delivery process end-to-end -- from gathering business needs and translating them into precise technical specifications, to tracking development progress, facilitating testing, and verifying that delivered software meets real-world acceptance criteria.
This is not a passive coordination role. The right candidate has enough of a technical background (MIS degree, IT project experience, or equivalent) to hold credible conversations with developers about architecture decisions, API integrations, data flows, and system behavior -- without necessarily writing the code themselves. They can read a pull request, understand a database schema, evaluate a technical proposal, and recognize when something does not add up.
They are equally comfortable in a room with a VP discussing business priorities and in a Zoom call with a developer working through a technical edge case.
Key Responsibilities
Requirements and Technical Documentation
- Lead discovery sessions with business stakeholders to elicit requirements; translate them into clear, developer-ready specifications including user stories, acceptance criteria, data flow diagrams, and wireframes
- Document system integrations, API contracts, field mappings, and business logic in enough detail that contractors can build without ambiguity
- Maintain a living library of technical documentation -- architecture overviews, data dictionaries, integration specs, workflow diagrams -- that reflects the current state of all systems
- Own the backlog: intake requests, decompose epics into stories, estimate relative complexity, and prioritize with business and technical input
- Identify and surface technical dependencies, integration risks, and edge cases before development begins -- not after
Vendor and Contractor Management
- Serve as the primary day-to-day point of contact for external development contractors
- Run project kick-offs, sprint reviews, demos, and technical alignment sessions with vendors
- Review and challenge contractor estimates, scope definitions, and proposed technical approaches
- Ensure contractors being each sprint with complete specs, clear acceptance criteria, and any required access or test data
- Hold contractors accountable to committed timelines and quality standards; escalate issues early with recommended paths forward
IT Project Management
- Own project plans, milestone schedules, and status