Technical Implementation Analyst at Lucem Health
Minneapolis-St. Paul MN / Madison WI / Surrounding Areas — full-time
The Technical Implementation Analyst is a key, versatile role designed to support technical implementations of our clinical AI and patient outreach solutions at health system customer sites. The ideal candidate will have experience working with health system data, SQL, Python, and technical infrastructure. This is a Contract-to-potential-hire role, perfect for a professional with 1–2 years of experience who bridges the gap between customer-facing program management and technical execution. Key Responsibilities: You will own technical configuration and testing of Lucem’s technologies at health systems including infrastructure setup, onboarding, and program launch with the Customer Success team to quickly perform implementation tasks to ensure fast onboarding and high customer satisfaction You will interface with software development teams to report issues and communicate potential improvements to the onboarding process You will meet with customers to understand their systems and to identify how to correctly configure our platform for their implementation You will produce internal reports to communicate the state of the customer implementation for various stakeholders Qualifications You have experience working with health care data. You have written SQL queries for data analysis to build reports, understand data quality, and/or write data transformations You have worked with CSV data and understand how to do basic data manipulation in Python You have worked with Excel spreadsheets and understand how to do basic data analysis. You understand how to communicate with internal stakeholders to understand what tasks need to be done Bachelor’s degree in IT, Computer Science, Healthcare Informatics, or a related field preferred; or an Associate degree/High School diploma combined with equivalent technical support or healthcare operations experience. Nice to haves You have experience with healthcare integration technologies like FHIR and HL7 You have configured infrastructure for customers like VPNs or SFTP servers This is a remote position reporting to VP Customer Success. While our workforce is remote, occasional travel to customers, prospects, and our local hubs in Minneapolis, MN, Raleigh, North Carolina and New York City, NY, or other cities may be required for collaboration with other members of the Lucem Health team. Job Category: Customer Success Job Type: Full Time Job Location: Minneapolis-St. Paul MN / Madison WI / Surrounding Areas Skills & Key Tools: EHRsEpicFHIRMicrosoft OfficePython