TTA - Service Now Entry Level Business Analyst - CA

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Title: TTA - Service Now Entry Level Business Analyst - CA

Sector: Information Technology

Location: 30% of work time, Remote

Start Date: November 2024

Duration: 6 Months

Scope of work & objectives: 

The interested participants will act as entry level Business Analyst – ServiceNow Administrator to learn Service Now Low code/No Code configuration processes and will apply and practice that knowledge in the IRC production environment by providing support for operations and projects related to ServiceNow development and general product support on the IRC Service Now instance. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The scope will be limited to operational support for Tier 1 tickets related to the system, system documentation, and requirements gathering.

Major Learning Goals and Responsibilities:

Primary learning goals and roles include but are not limited to:

1. Providing L1 end-user support for ServiceNow related issues, escalating within the ServiceNow Support team as needed
2. Producing documentation necessary to facilitate the use of the application, including user and admin guides, in the ServiceNow Knowledge base
3. Helping develop and produce actionable reports to be used for trend and performance analysis
4. Collaborating with stakeholders to gather and document solution requirements
5. Implementing minor system configuration changes

Key Working Relationships:

Candidates will work in close collaboration with:  Associate Director, Enterprise Applications, Global users support and System stakeholders

Requirements:  

Experience Requirements:

• IT Support position

Knowledge and Skills Requirements:

• Strong written and oral communication and interpersonal skills
• Strong sense of customer service
• Works well with others in an integrated team environment
• Fast and independent learner
• Intercultural competence
• Self-motivated and a problem solver
• Strong computer literacy, including proficiency in Microsoft Office 365

Preferred Additional Qualifications:

• Desire to learn new skills
• Willingness to learn at a fast pace

Please email an updated CV to Kristin.Farley@rescue.org & Mohamed.Kadjo@rescue.org. You must subject your email "TTA - Service Now Entry Level Business Analyst - CA"