Business Analyst 3

Are you an analytical, ambitious, and detail-oriented professional interested in an exciting career opportunity? The Business Management Division of the Human Services (HHS) Information Technology (IT) Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). In this role, you will have the opportunity to oversee work in meeting business needs through the identification and development of improved IT systems. Grow your career with us, apply today!

The Senior Business Analyst (BA) is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies and operations of a Program Office, Bureau and/or organization, and to recommend solutions that enable the Program Office, Bureau and/or organization to achieve its goals. 

The focus of this position is to work closely with the business units to gain an in-depth understanding of the customer's business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding and documenting capabilities needed to address business challenges. 

The Senior BA is responsible for reviewing assigned business processes from end-to-end (E2E) to identify and address operational, financial, and technological risks identifying opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting Project Managers (PMs) on larger more complex projects related to operational business functions that affect team members. Individuals with certification through the Business Analysis Body of Knowledge (BABOK) will be better positioned for this role.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work Hours will range from 7:30am - 5:00pm (candidate may decide schedule).  Lunch period will be based on selected work schedule (30 minute or 1 hour lunch), Monday - Friday.
• Telework: You may have the opportunity to work from home (telework) full-time. You must come into the office one day a month at a minimum. You will be expected to work from home (telework) for the reminder of your work schedule but this could change and you may be required to come into the office more frequently.  In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Although this is a telework position, you will be required to come to the Harrisburg office to pick up your equipment. Other reasons for coming into the office include:  changes to the current telework that would require staff to come into the office, to attend training, mandatory meetings or on an ad hoc basis. Your supervisor will give you at least a 24 hour notice and all travel will be at your own expense. 
• Parking is located at the building and is free.
• Salary: Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $66,250.00.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Business Analyst 2; or
• Six years of business process analysis experience; or
• Two years of business process analysis experience and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. 
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position. 

Veterans: 

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS): 

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. 

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  1. your score may be lower than deserved.
  2. you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.