Business Analyst

Business Analyst - Communication Specialist and Client Liaison (Pittsburgh or Telecommute)

Job Description

We are looking for exceptional Communication Specialists to join our friendly and talented team of professionals at Grant Street Group. As a Communication Specialist, you will act as a liaison between the clients who use TaxSys and the developers who create this tax collection and billing software. Outstanding written and verbal communication skills are essential, as is the ability to approach a problem from multiple angles. You will work closely with clients, analysts, developers, and management to identify and resolve complex software and business problems, test code fixes and new features, and generally facilitate effective communication and relationships between GSG and our TaxSys clients. You, as a part of a designated team, will act as a subject matter expert on specific components of the software and business process for colleagues and clients.

Responsibilities include:

• Troubleshoot and investigate software and business process issues reported by clients or colleagues


• Gather and document requirements for new features and functionality through discussion with clients, and work with the developers implementing those features to ensure that client needs are met


• Respond to client inquiries by phone, email or through an online ticketing system


• Adhere to internal and contractual Service Level Agreements; maintain company standards of excellence


• Test code fixes, new features and functionality, and write clear and detailed accompanying notes


• Manage regular calendar projects or new feature implementations as assigned


• Lead demos and training sessions for new or existing clients


• Act as a Subject Matter Expert in specific areas for customers and for other GSG employees

Requirements include:

• Strong �Plain English' writing skills


• Clear and concise verbal communication about complex issues


• Excellent problem solving and troubleshooting skills


• Adaptable and able to effectively multi-task


• Demonstrable computer proficiency, quantitative thinking, and understanding of arithmetic


• Aptitude for learning new things


• Ability to work both independently and as part of a team


• Must be willing to travel up to 10%

We are particularly interested in candidates with backgrounds in English, History, Philosophy, or other writing-intensive disciplines.

We offer a competitive salary and benefits package.

Grant Street Group is an Equal Opportunity Drug Free Workplace Employer.

Grant Street Group's culture reflects an emphasis on teamwork, high standards, individual responsibility, and work/family balance.