Business Analyst - Contact Center

Company Description

VUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.

Job Description

Kindly find the JD below for your reference.              

Title: Business Analyst - Contact Center

Location: Pittsburgh, PA

Type: Fulltime// Permanent

Compensation: Base Salary + Benefits + relocation expenses (if required)

Interview Process: Phone and Skype Hire

Roles & Responsibilities:

Work will be focused on delivery of a new and Enhancements for Retail IVR system

Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. 

Document business requirements, functional/non-functional requirements, use cases and call flows.

Define Business Solutions around IVR and Routing Requirements.

Assist with users acceptance testing.

Employs traceability of requirements

Ensures sign-off and baseline of requirements

Anticipates and actively resolves problems and issues with requirements.

Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks.

Strong and Clear Communication Skills

SDLC - Agile Experience is a plus

Must have Skills:

5-6 years of 'Progressive' Business Analyst Experience

Call Center/Routing/IVR experience

Strong communication Skills

Proficient in requirements gathering documentation

SDLC - Waterfall/Agile. Agile experience is a plus

Understanding of Nuance VUI documentation

Nice to have:

Banking or Credit Card industry experience background

Understanding of Mortgage and Loan Process

SDLC -Agile

Clarity v13

Thanks & Regards…

------------------------------

Prabhat kumar

Tel: 856-842-1988 Ext - 143

Ventures Unlimited Inc.

Additional Information

Interested candidate Please call ma at Phone: 856-842-1988 Ext 143,