Business Analyst for Enterprise System (Bilingual in Korean-English)

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

JOB DESCRIPTION:

The role will primarily involve business analyst and communication with system development teamwork, but will also include some traditional user interface and application module management as well. Responsibilities cover, analyze user requirements and create documents to communicate between business user and development team include monitoring and testing for new development.

QUALIFICATIONS:

·  Bachelors Degree in IT and/or MIS related discipline

·  Bilingual (English + Korean): Must be able to read, write and speak in both

·  Over 5 years of business process analyze experience (Sales or logistics experience a plus)

·  IT system (SAP, On-Premise System, Etc.) operations support experience a plus

REQUIRED SKILLS:

·  Must have system analysis ability and knowledge of system interface include XML, JSON, Web API, etc.

·  Must have knowledge in generating system and business process documentation

·  Critical thinking, analytical, problem-solving, prioritizing, time management skills required

·  Effective interpersonal skills to work cooperatively with co-workers and other staff

·  Strong communication-both oral and written to convey information in a clear and concise manner

PREFERRED SKILLS:

·  Strong business process related analysis and consultation skills; ability to lead and guide clients

·  Knowledge of ERP Logistics and general logistics and supply chain-related processes

·  Basic knowledge of SQL and web system management

·  Proven ability to multi-task and maintain organized handling multiple clients across different Samsung divisions

·  Strong aptitude to work within deadlines both independently and as part of a team

·  Experience using business intelligence tools (like Tableau and Microsoft Power BI)

OTHER QUALIFICATIONS:

·  Legally authorized to work in the U.S. without any restrictions

·  Okay to work 100% on-site in Ridgefield Park, NJ