Business Analyst (Locate/VLPlus, Dealer Inventory Systems)

Job Summary:

This position will support the Inventory Solutions technology team with the discovery, development, delivery and maintenance of the FordDirect Vehicle Locator Plus application with focus on VINReal and Inventory image processing and syndication.

This candidate will be responsible for solving dealer inventory issues and driving technical direction of the new inventory features.

The candidate must communicate and work well in a team atmosphere to deliver quality solutions to complex business needs.

The candidate needs to be able to support all aspects of the project lifecycle, including Behavior Driven Design and post-production support.

Minimum Qualifications and Job Requirements:

BA/BS
3-5 Years in related position/field
2+ years experience with SQL database queries
Automotive acumen

Essential Job Functions:

Ability to self-manage and prioritize work schedule per business needs
2. Strong communication, facilitation and vendor management skills
3. Understanding of project management methodologies (Agile & or Waterfall)
4. Understanding/experience with Dealer Inventory Systems
5. Ability to communicate directly with end user (dealer) to explain technical solutions, workarounds, etc.
6. Ability to prioritize issues with business effectively
7. Ability to work flexible hours to support application launch and production outages if necessary
8. Must have Bachelor's degree, preferably in a technology or business related area
9. Experience with gathering business requirements and generating creative IT solutions
10. Excellent written and verbal communication skills
11. Experience in automotive related work or industry, particularly dealer facing is a plus
12. Ability to create descriptive and user friendly training materials, documentation and videos

Other Responsibilities:

Manage small feature requests within an Agile solution delivery process
2. Author, maintain and manage technical product requirements
3. Document discovery of necessary efforts, identify and monitor project risks
4. Provide user level technical support of implemented products
5. Manage scope change, feature requests and project related defect tickets
6. Consult with business team to gather business needs and objectives
7. Special ad-hoc requests for FordDirect technology team
8. Troubleshoot and own project issues from start to completion
9. Provide dealer and user technical support/ troubleshoot and triage application issues and identify workarounds
10. Create, modify and update training materials