Ecommerce Business Analyst

Ecommerce Business Analyst

Your Opportunity:

Rio Grande is a precious metals and materials supplier for Jewelers across the country, and we are expanding fast! Our IT Analysis team is looking for a global eCommerce Business Analyst to support multiple corporate eCommerce websites. You will be the liaison between IT and our business teams to turn ideas, concepts and requirements into production-ready features and functionalities. You will evaluate, design, and document business requirements and collaborate with teams to ensure successful implementation/resolution of defects, functional improvements, and new features and capabilities. If you’re passionate about optimizing the customer journey, increasing conversion rates, and providing actionable insights, we’d love to hear from you.

What You’ll Do:

· Help define and drive strategic priorities in partnership with the sales, marketing, and merchandising teams.

· Work closely with the sales, marketing, and merchandising teams to identify areas of improvement and perform functional analysis for developing eCommerce solutions.

· Work closely with content teams to oversee updates and optimization within the CMS, ensuring content is aligned with customer journeys and supports business goals.

· Facilitate workshops to collect business requirements, functional specifications, solution design, user stories, technical requirements, and process/data flows.

· Work with developers to review and clarify requirements to ensure technical specifications and design satisfy the business needs.

· Collaborate with the QA coordinator for successful testing and deployment.

· Initiate, plan, manage, and close medium to large projects.

· Consistently partner with other IT associates to offer seamless solutions that meet the requirements across the business.

· Analyze eCommerce metrics, including traffic, conversion rates, average order value, and customer retention to provide insights and recommendations to enhance the overall performance of the websites.

· Analyze customer behavior data and conduct market research to identify trends, pain points, and opportunities for enhancing the website and user experience.

· Act as the liaison between the IT Organization and key business users to ensure requirements and progress are communicated accurately.

· Manage system issues through triage and resolution.

What You’ll Need:

· Bachelor’s degree in Computer Information Systems, Marketing, Business, or equivalent combination of education, training, and experience.

· Minimum of 2 years’ experience in a Business Analyst role developing functional and technical specifications, with hands-on experience in an eCommerce environment.

· Experience using Optimizely or similar platforms for web and eCommerce optimization.

· Strong project management skills with a proven record of delivering projects on time and in budget.

· The ability to manage multiple assignments concurrently in a fast-paced environment.

· Excellent time management and attention to detail.

· The ability to effectively communicate with technical, non-technical, and executive teams on issues, tasks, and status.

· Strong self-motivation and self-direction.

· Exceptional organizational and problem-solving skills.

Preferred:

· Basic HTML/CSS knowledge to assist with troubleshooting and managing small front-end updates within the CMS or eCommerce platform.

· Knowledge of API integrations between eCommerce, CRM, ERP, and third-party services (e.g., payment gateways, shipping providers).

· Knowledge of UX/UI principles to help enhance the customer journey and website functionality.

· Experience with marketing automation tools (e.g., HubSpot, Marketo, or Salesforce Marketing Cloud) and integrating them with eCommerce systems.

· Project management certification within established Software Development Life Cycle (SDLC), SCRUM/Agile certification, Lean Six Sigma, or PMI.

Schedule:

Within the hours of 7AM-5PM, with hybrid opportunities.

Environment/Physical Requirements:

Primarily sedentary, requiring employees to sit for extended periods. This can include working at a computer, attending meetings, and performing other tasks while seated.

The successful candidate will enjoy a rewarding, challenging, and principled work environment. 

Diversity, Equity, Inclusion and Belonging: 

Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions. 

The Reward: 
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:

• Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
• 401(k) matching program
• Paid time-off benefits, plus an additional seven paid holidays
• Paid life insurance and optional additional life insurance
• Long-term and short-term disability
• Flexible spending account
• Pet insurance
• Tuition reimbursement
• On-site gym and company wellness program
• Bereavement leave
• Employee discounts at Rio Grande
• Local and national discounts on various travel and entertainment
• Competitive compensation, including an opportunity to share in the profits 

Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within. 

The Company: 
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment. 

Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.