IT Ent Business Analyst 2

In-person Interview only

DCA is seeking a Business Analyst to interpret the business needs and operational requirements of two major DCA functions (grants management and loan servicing) and then translate them into relevant technological solutions that will improve operating efficiency and enhance customer service.  The Business Analyst exercises independent judgment and initiative to evaluate and document business processes and workflows, anticipate requirements, uncover areas for improvement, and develop and implement solutions.  The ideal candidate will have experience with/understanding of grants management and loan servicing processes.  In addition, the candidate should have the ability to:

• Gain a thorough understanding of the grants management and loan servicing operation


• Use activity diagrams, scenarios, business analysis, flowcharts, document analysis, business process descriptions, interviews, and workflow analysis to interpret and document the needs


• Gather information from multiple sources and critically evaluate it, reconcile conflicts, disseminating high-level information into details and distinguish user requests from their true needs


• Collaborate proactively with the technology team, program staff, and senior leadership


• Use standard templates and natural language to develop requirement specifications


• Deliver work products throughout the project life cycle


• Ensure the system design as per the needs of the users


• Work independently


• Deploy effective project management techniques


• Work with various databases and spreadsheets


• Understand funds distribution and payment processing


• Communicate effectively both verbally and in writing


• Effectively apply technology to tasks


• Show attention to detail


• Analyze and effectively problem solve

Bachelor's degree in business or related field from an accredited college or university AND two to three years of experience related to area of assignment. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Under general supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area of federal and state grant programs. Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations. May partner with other departments, divisions, outside agencies, and vendors to address business issues. Exercises various latitudes of independent judgment. May administer or provide high level technical and administrative support for various projects, grants, contracts, implementation of procedures, and/or any specialized functions. Assists with orientation, training, or providing task guidance of collaborative team members and division partners. Supports the user community in the use of functional business tools and support systems.