As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
The Marketing Analyst is a dual support position for two functional areas in the Sales & Marketing Services Department: Strategic Insights and National Accounts Customer Service. In supporting National Accounts, the candidate will assist and follow up on RFPs/RFIs, maintain pricing records, create customized presentations, and be responsible for quality and performance tracking of large customers. In supporting Strategic Insights, the candidate will assist in customer and employee survey development, deployment, analysis of results, report preparation, and communication to both internal stakeholders and external customers. The candidate is expected to be knowledgeable about PCA’s network and capabilities, and to be a liaison and foster positive working relationships between customers, PCA plants and 3rd party partners. The job requires analysis, use of initiative and independent judgment. The Marketing Analyst is expected to be a team player and have a “can-do” attitude to ensure we meet tight deadlines.
Principle Accountabilities:
- Manage and maintain price lists.
- Manage and maintain quality and performance tracking.
- Provide support on RFPs and RFIs, and liaison for routing and following-up with PCA plants on quotes.
- Run monthly sales reports for customers and plants for sales performance tracking.
- Research current and relevant information on PCA prospects/customers.
- Tabulate and analyze customer data in order to provide plant sales and customer service teams manageable customer lists for sequential survey waves.
- Become proficient in using PCA’s CRM and 3rd party survey platforms to extract, analyze and generate reports on large data sets, and assist in administering surveys.
- Utilize 3rd party platform dashboards and data extract tools to retrieve survey results in order to analyze them and prepare executive summaries and various reports on key findings.
- Assist in platform user management and data set alignment to ensure that individuals have access to the proper information and dashboard views in the platforms.
- Help communicate key findings, success stories, and improvement opportunities through reporting and other creative means to executive leadership, plant management teams, and local plant personnel as necessary.
- As a member of the Sales and Marketing Services team, be prepared to support various projects as and when needed.
- Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers.
- Strive to continually strengthen PCA’s business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA’s Commitment to Service which involves doing what’s right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.
Position Requirements:
- Education: Equivalent of a bachelor’s degree required; Business Administration, Finance, Economics, or Marketing preferred.
- Experience: A minimum of two years’ work experience in a Customer Service environment. Demonstrated experience in research project management or support, report development, and ability to work with large data sets.
- Computer and software knowledge: Advanced Excel Skills; High level of competence in PowerPoint, Word; Ability and willingness to learn new software. Knowledge of MS Dynamics 365, Customer Voice, and Power BI a plus.
- Strong math and analytical skills, data tabulation & visualization, good verbal and written communication, attention to detail and organization, ability to analyze quantitative and qualitative data and identify critical information that should be shared and/or acted upon.
- Service and goal oriented. Good listener and effective problem solver.
- Ability to build relationships and work effectively in a team environment.
- Exhibit a professional and positive demeanor with a high degree of commitment.
- Ability to work in a fast-paced environment, prioritizing assignments, and handling multiple tasks simultaneously and independently.
- Ability to travel as needed.
All qualified applicants must apply at Careers.packagingcorp.com to be considered.
PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.
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