Operations Data Specialist

Join Our Team as Operations Data Specialist!

Are you a detail-oriented problem solver with a passion for data accuracy and innovation? We’re seeking an Operations Data Specialist to ensure the consistency, reliability, and quality of our organizational data in the Salesforce | ascend platform.

POSITION SUMMARY 

The Operations Data Specialist is responsible for maintaining the accuracy, consistency, and reliability of organizational data within the Salesforce | ascend platform. This position plays a pivotal part in executing data quality management tasks, coordinating data cleanup efforts, and supporting the organization’s broader data needs. Creativity and the ability to explore innovative approaches to solve data-related challenges are essential. The Operations Data Specialist collaborates closely with various stakeholders to ensure data integrity, usability, and alignment with organizational goals.

ESSENTIAL FUNCTIONS 

Data Integrity Management

1. Perform regular audits of database records to identify inconsistencies, duplicates, or errors.
2. Collaborate with the Director of Data & Process Optimization to implement and adhere to data standards, policies, and procedures.
3. Proactively identify and address data quality issues to enhance the overall reliability of organizational information.
4. Document data cleanup initiatives, including methods, progress, and results.

Data Entry and Updates

1. Coordinate and execute data imports from external sources, ensuring alignment with organizational data standards.
2. Process updates to alumni and donor records promptly and accurately, including changes to contact details, giving history, and engagement activities.
3. Partner with campus teams and internal departments to gather and input necessary data into the CRM system.

Data Reporting and Innovation

1. Work with the Business intelligence Developer to generate reports to support organizational goals and decision-making processes.
2. Collaborate with internal teams to provide actionable insights from data.
3. Leverage creative problem-solving skills to address complex data challenges and enhance workflow efficiency.

Collaboration and Relationship Building

1. Work with Operations team members to continuously improve data management processes.
2. Build strong relationships with campus partners and internal teams to promote data sharing and consistency.
3. Serve as a point of contact for inquiries related to data processes and best practices.

EDUCATION AND EXPERIENCE REQUIREMENTS 

Education: Bachelor’s degree in business or a related field is preferred, but not required; equivalent work experience will be considered. 

Experience: Successful candidates should have demonstrated experience working with data, with familiarity in using data tools and reporting software being a strong advantage. Experience in nonprofit, higher education, or comparable environments is desirable but not mandatory.

PHYSICAL & COGNITIVE REQUIREMENTS

Ability to operate computers, telephones, and other standard office equipment. Ability to focus and complete work in a timely manner. Ability to travel independently via car and air. Ability to occasionally bend, stoop, squat, and lift or move objects up to 10 pounds.

COMPETENCIES 

• Strong attention to detail and commitment to maintaining data accuracy.
• Excellent organizational skills, with the ability to manage multiple projects and deadlines effectively.
• Proficiency in Excel and other Microsoft Office tools.
• Creativity and problem-solving skills to address data inconsistencies and develop innovative solutions.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
• A proactive approach to identifying and addressing data quality issues.
• Resourceful and willing to take initiative 
• Excellent oral and written communication skills 
• Ability to stay on task 
• Ability to handle sensitive and confidential matters with appropriate discretion 
• Demonstrates integrity 
• Ability to work in a fast-paced environment 
• Self-motivated and confident 
• Ability to adjust effectively to dynamic situations 
• Ability to work both independently and collaboratively 
• Ability to produce under deadlines

The UND Alumni Association & Foundation supports employees through a highly competitive total compensation package that includes competitive pay and an excellent benefits package, along with career growth opportunities, and supports work-life blend for our employees. 

Benefits at UNDAAF includes health insurance with employer contributions towards premium, retirement plan with generous employer contributions, employer paid life and long-term disability insurance, paid holidays, generous paid time off policy, EAP, UND tuition waiver, summer hours. Other elective benefits available: flexible benefits plans, dental, vision, STD, cancer care, hospital indemnity, accident insurance, voluntary life insurance for spouse and dependents

The UND Alumni Association & Foundation recognizes that work-life blend is an important component of a larger picture of life responsibilities, obligations, goals and interests. We will make every effort in creating a work-life blend model that reflects life situations while also ensuring maximum productivity.

Position may be remote for the right candidate