SA Customer Master Data Specialist
US11345-AIRGAS Airgas USALocation:
Germantown, WI (LLC Support) - ManagementHow will you CONTRIBUTE and GROW?
- Onsite Work Location: Germantown, WI, Tulsa, OK, Largo, FL,- Business Casual Work Attire
- Hybrid Work Schedule - Remote/In office
The primary function of this position is to ensure the proper implementation of customer contracts within the SAP environment. The Specialist position will be responsible for the setup, closure, and partnership of customer accounts along with the execution of their contractual pricing.
Review submitted documents for implementation in SAP along with entry in other applicable Airgas environment(s)
- Collaborate with subject matter experts to establish an implementation timeline and proper documentation required for the rollout
- Research and review existing customer accounts to determine if setup, closure, and/or partnership changes are required to meet agreement terms
- Clearly and fully identify all required terms and conditions relative to the legal structure of the signed contract that coincide with SAP
- Create and develop a pricing plan to load in SAP
- Identify and communicate all concerns and technical issues regarding the implementation of the customer rollout to internal customers for timely resolution
- Implement rollout material into SAP within the required timeline
- Perform post load audits of pricing, account partnerships, and customer master data to verify end results meet the required guidelines and contractual terms of the agreement
Coordinate and communicate key data points with internal and external stakeholder sharing information as needed and providing timely progress reports on outstanding rollout requests
Includes initiating conversations with other business units and contacts in order to coordinate additional support requirements"
Track and update all applicable reports and databases
Promote the adoption of bests practices within the SA Business Management Team that are in alignment with the Strategic Account profitability goals
Develop and maintain good working relationships with stakeholders including management, support, Salesforce, business unit contacts, and customers
Special projects given by SA Manager(s) in support of agreed-upon department needs
Other duties as assigned
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Are you a MATCH?
Required Education:
Bachelor’s degree or combination of equivalent education and experience working in a related role
Required Length & Type of Experience:
1-2 years inside sales, customer service or relevant Airgas/industry experience
SAP navigation knowledge preferred
Knowledge of industrial, medical and specialty gases, welding and safety products a plus
Previous exposure to commercial contract language, terms, and conditions preferred
Prior experience manipulating large datasets and analyzing data from multiple sources preferred
Knowledge, Skills & Abilities:
Relevant Microsoft Office or Google Suite experience required, with an emphasis on advanced skills in Excel or Google Sheets required
Expert attention to detail along with ability to analyze, research, and manipulate data
Displays business acumen through strong communication and decision-making skills
Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work
Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities
Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team
High level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve
Ability to develop solutions to existing problems using fact-based problem solving and historical precedence
Able to handle, manage and work a multifaceted, complex customer account including the completion of research, analysis, and implementation of customer’s contractual terms, accounts, partnerships, and pricing structures
PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to talk, hear, and sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus objects required.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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