Job Description
Trinnex is seeking SaaS Data Specialist (Water) to join our growing product delivery team. This individual reviews water/wastewater utility data and consults with clients to prepare Trinnex products. The goal is to deliver and ensure timely, efficient, high-quality implementations of Trinnex SaaS solutions. The employee will work directly with the company’s Customer Success team to prepare data, configure applications, automate routine processes, test software, document approach and completed work, and ensure quality on all deliveries.
• Assist in implementing the Trinnex suite of SaaS products. This includes, but is not limited to, data acquisition/acceptance, processing atting, application configuration, QA/QC, and deployment.
• Learn and understand customer’s existing data, information systems, and workflows to uncover business requirements, determine implementation requirements, and develop a technical strategy to address customer requirements and maximize product value.
• Create data processing reports to provide transparency to clients on data fitness, implementation plans, and deployment.
• Collaborates extensively with Customer Success team members on process improvement and quality management.
• Learns and stays current on Trinnex products. This position requires the ability to use and teach Trinnex products at an expert level.
• Execute Quality Control and Quality Assurance measures to optimize customer configurations
• Report bugs and enhancements requests, as applicable to customer implementations.
• Provides Tier 2 client support. Assist with dissecting and leading technical discussions to resolve various issues and concerns. Deliver internal and client-facing Root Cause Analyses (RCAs), as appropriate. Documents and implements process and efficiency improvements and shares these with team members. Resolve or escalate service issues to provide timely resolution to client problems.
• Performs other duties as required.
Minimum Qualifications
• Bachelors’ degree.
• 2 years of related experience.
• Equivalent additional directly related experience will be considered in lieu of a degree.
Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
Preferred Qualifications
• GIS Professional Certification (GISP).
• Certified Data Management Professional (CDMP).
Skills and Abilities
• Proven experience with Esri software suite including ArcGIS Desktop and Server products with some experience in scripting (ArcPy).
• Excellent multitasking and data management skills. Well-organized, with high attention to detail and ability to prioritize multiple work items with regards to priority and schedule.
• Proficient in Excel (including some scripting experience).
• Experience with Relational Databases such as PostgreSQL, MS SQL Server, Oracle or similar and proficient in Structured Query Language (SQL).
• Basic understanding of web technologies including Web Services, REST, JSON, XML, HTML5, JavaScript and Cloud Computing.
• Strong interpersonal skills including collaboration, conflict management, and partnership building to develop effective working relationships with others.
• Exceptional communication and writing skills are expected for team collaboration, work/process documentation, and client facing reports.
• Demonstrated ability to create and conduct formal presentations and client interviews, especially with regards to customer and application data needs.
• Able to think strategically and tactically.
• Ability to be highly productive, both working independently and in a team environment.
• Ability to thrive in a fast-paced, customer-driven environment.
Background Check and Drug Testing Information
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
Why Trinnex?
If you are passionate about water and technology, Trinnex is the place for you! Trinnex is a visionary company that is transforming the way water resources are managed and protected. By combining cutting-edge digital technologies, such as sensor/IoT data, models, geospatial data, and AI/machine learning, we create innovative, smart, and scalable solutions that make a difference. Whether it's optimizing water supply and demand, detecting leaks and anomalies, or enhancing water quality and resilience, Trinnex delivers value and impact to public sector clients across the country.
Additional Compensation
All bonuses at CDM Smith are discretionary and may or may not apply to this position.