Salesforce Business Analyst
CollaberaCompany Description
We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.
Job Description
Location: Foster City, CA
Duration: 6 month contract. Extension/conversion likely barring budget and performance.
Interview: Phone then onsite.
# of Positions: 1
The Client Support Service Program Office is responsible for developing and managing Strategic Roadmaps all the way from capital investment planning to the delivery of solution for applications across the Client Support Services organization. The Senior Business Analyst will be responsible for Salesforce.com configuration for service cloud and contract management portal for project implementations and ongoing operational support activities.
Job Scope:
The Senior Business Analyst will function as a core member of the Salesforce.com/Apttus project implementation teams support initiatives across CSS. The primary focus of this role is to collaborate with other project team members, and business stakeholders, to successfully drive the implementation of Service Cloud, and Contract Management portals.
Responsibility:
• Implement configurations in Salesforce.com for Service Cloud and Contract Management portals based on prioritized requirements or ongoing operational needs.
• Interfacing with User Experience, business and development teams to generate solution wireframes and associated UX artifacts.
• Collaborating with business and IT stakeholders to develop and mature best practices for iterative process improvement projects.
• Contributing to the evolution of roles/responsibilities for iterative project lifecycles to advance Online Payment Giant’s project methodology.
• Participating in the estimation, scheduling and execution activities for projects as they are assigned.
• Identify opportunities to enhance tools to enable higher operating efficiencies, improved usability, and increased user adoption
• Provide mentoring/support to team members
Qualifications
• B.S or B.A. degree and at least 5 years of experience with core customer service processes as well as hands-on configuration and implementation experience with Salesforce.com and Apttus.
• Experience with iterative project and development processes, and the ability to communicate effectively with IT resources.
• Ability to lead requirements discussions with minimal management oversight.
• Strong business analysis background with ability to translate business needs/goals into requirements and prototypes.
• Experience in Salesforce.com and Apttus configuration and implementation.
• Direct experience with Salesforce.com in global organization is required.
• Experience from working in a global, multi-channel organization is required.
• In-depth knowledge of Salesforce.com reporting and workflow capabilities/limitations.
• Able to set priorities, manage expectations, work as part of a team and independently.
• Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through senior management level.
• Effective time management, organization, and planning skills.
• Working knowledge of best practices around cloud solutions.
• Salesforce Administrator Certification is a plus.
Additional Information
Saleforce Admin Certification a plus.