Salesforce Business Analyst/NAT

We anticipate that initial interviews for this position will begin the week of January 6, 2025.

About Cradles to Crayons:

Cradles to Crayons (C2C), founded in 2002, provides children living in homeless or low-income situations, with the essential items they need to thrive—at home, at school, and at play. We supply clothing, shoes, diapers, school supplies, and more, free of charge. Our vision is that one day all children will have the essentials they need to thrive. 

Two in 5 kids in the United States are currently facing Clothing Insecurity, going without basic essentials like pants, shoes, diapers, and school supplies during their critical development years. Three of the top 10 reasons kids miss school are rooted in Clothing Insecurity—just one example of the significant short- and long-term social and economic costs when these needs go unmet. Cradles to Crayons keeps Clothing Insecurity at the core of our mission and is the only large-scale nonprofit organization to focus on this resource gap. Since its founding, Cradles to Crayons has distributed more than three million customized packages of essentials to children in Massachusetts, Greater Philadelphia, Chicagoland, and nationally, through Giving Factory Direct—a first-in-kind online product donation platform launched in 2021. 

Cradles to Crayons takes a three-pronged approach to mitigating Clothing Insecurity: 

1. In-person Engagement—through tens of thousands of children and adults volunteering at our Giving Factory warehouses to sort and package high volumes of new and like-new donations from our communities for our Service Partners to distribute to the children they serve. 
2. Online Product Donations—Giving Factory Direct matches product donors directly to children who need the items they have to donate. GFD is currently available in a growing number of communities as we expand our reach nationally. 
3. Advocacy and Awareness—Cradles to Crayons is uniquely positioned to raise Clothing Insecurity as a national issue through awareness campaigns, data/evaluation, and legislative outreach.  

Cradles to Crayons has earned the highest possible rating from Charity Navigator since 2009. Only 2% of charities nationwide have received this distinction. C2C has a budget of $19.4M for FY25. 

POSITION OVERVIEW:

The Salesforce Business Analyst is responsible for creating efficient business process solutions within Salesforce, enabling staff to advance C2C’s mission.  Working with the Manager of Data Systems and the Data Team, this position will leverage tools, methodologies and research to construct comprehensive solutions to address business challenges across various departments.  The Salesforce Business Analyst is characterized by a data driven approach, proactive mindset, and a focus on delivering effective solutions.

MAJOR RESPONSIBILITIES:

• Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.
• Play a key role in supporting the various Salesforce Applications Cradles to Crayons uses by providing Tier One support to our Volunteer, Partner Relations, Development, Marketing, and Operations teams.
• Perform basic program and business analysis based on internal and external data provided through Project, Case, and task work.
• Assist the Manager of Data Systems in utilizing internal and external data to identify and research prospective strategic opportunities and initiatives.

• Work with C2C staff to maintain and/or revise business requirements and develop user stories that facilitate technical and business solutions.
• In conjunction with the Salesforce Administrator, manage Salesforce application and perform regular maintenance of data stewardship. Other duties and projects as assigned.

Required Experience/Knowledge/Skills/Abilities:

• Bachelor's Degree or equivalent work experience.

• 2+ years of experience functioning in an analytics or evaluation role with a focus on business or program development.
• Database experience required; Salesforce experience preferred.
• Ability to learn new platforms and adapt them to organizational needs; advanced skills using Microsoft Office products.
• Experience with reports in a CRM such as Salesforce and working with Business Intelligence (BI) tools such as PowerBI, Tableau, Looker, Birst or Qlik.
• Proven relationship builder and strong sense of customer focus.
• Demonstrated experience in producing high quality results autonomously with little direction, guidance or prior precedent.
• Passionate about leveraging data and analytics to solve problems and improve programs/ businesses.
• Strong verbal communicator: read, speak and write fluent English.
• Excellent time management skills; demonstrated ability to meet deadlines and manage multiple projects simultaneously.
• A passion for Cradles to Crayons’ mission.

COMPENSATION AND BENEFITS:

The estimated salary range for this position is $53,000-$60,000. The compensation offered to the successful candidate may vary from the posted range based on geographic location, work experience, education, and/or skill level, among other things.

This is a benefits-eligible position. Cradles to Crayons benefits include, but are not limited to:

• Health benefits including medical, dental, vision and a Health Reimbursement Arrangement.
• Employer-sponsored short- and long-term disability and basic life insurance
• Retirement plan matching
• Paid time off, including Summer Fridays and Winter Closure
• Annual professional development stipend

DIVERSITY IS OUR STRENGTH:

Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.

WORKING CONDITIONS:

This is an office/work from home virtual environment with occasional visits to C2C Giving Factories. There are no hazardous or significantly unpleasant conditions. 

ACCOMMODATION:  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.