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Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8am - 4:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 2815 Cardiovascular Medicine

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.  Creates, maintains, updates, and publishes schedules for Physicians and Advanced Practice Providers (APPs) which includes dozens of roles and over one hundred providers across multiple campuses. Continuously remodels schedule to accommodate division expansion and development of new roles.
2.  Collaborates with Division leaders at various sites to coordinate schedules that ensure continuity of care for patients and promote provider well-being.
3.  Creates and maintains a database of types of shifts (weekends, triage shifts, back up shifts, holidays etc.) per full-time equivalent (FTE) by provider to ensure scheduling is equitable throughout the division and adherent to current scheduling rules. 
4.  Tracks and projects data based on anticipated changes in volume, RVU’s, hours. Reports on metrics not meeting benchmarks. Builds Excel formula-driven spreadsheets for adjustments to RVU’s, volume, seniority levels, and back-up assignments. 
5.  Creates and maintains a variety of detailed reports to be utilized for compensation plans, physician bonuses, and other key metrics within assigned areas. Tracks Division and individual provider quality/performance.
6.  Works with scheduling software vendor to maintain, analyze and update program rules and specifications to obtain the most efficient and error free schedule.
7.  Maintains, updates, and publishes scheduling guidelines for the Physicians and APPs and provides guidance on the use of the scheduling software.
8.  Regularly surveys Physicians and APPs regarding scheduling preferences and incorporates into the schedule.  
9.  Addresses questions and concerns from Physicians and APPs via phone, email, or personal meeting regarding hours tracking, day-off requests, moonlighting, RVU productivity, etc.
10. Creates and gathers monthly evaluations on Physicians and APPs through survey tools (e.g. Survey Monkey) to ensure adequate supervision of APPs in accordance with Massachusetts general law as well as collaborative working relationships. 
11. May be responsible for coordinating the credentialing process with Medical Staff Office.
12. Coordinates new Physician onboarding to include computer access, Epic training, administrative orientation, obtaining badges and white coats, and ensuring adequate clinical shadowing time at each campus. Assigns/resets scheduling software passwords.  
13. Ensures accurate recording and timekeeping for clinical and school payroll systems. Calculates and processes supplemental compensation payments for physicians, physicians, moonlighters, affiliate practitioners and fellows.  May perform other administrative tasks related to payroll processing.
14. Tracks shifts to ensure adherent with scheduling practices. Ensures shifts, per diem coverage, and paid time off are accurately entered into time and attendance system.  
15. Manipulates large amounts of complex data within various Excel spreadsheets and utilizes complex Excel formulas/functions to manage this data. 
16. Prepares, reviews and summarizes data and metrics to include charts, tables and graphic representations as needed.
17. Reviews and recommends improvements in systems and procedures.
18. May maintain the Divisional and School websites.
19. May assist with setup and management of audio/visual equipment for conferences and recording and posting online as needed.  
20. Participates in projects as needed.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor’s degree.

Preferred:

Experience/Skills:
Required:
1. Advanced skills in Excel (including complex formulas and pivot tables) and proficiency in MS Office applications.
2. Excellent interpersonal, analytical, and organizational skills.  
3. Ability to interact with multiple levels of hospital management and foster working relationships. 
4. Ability to work independently, take initiative, analyze and solve problems.  

Preferred:
1. Experience in the manipulation and review of large volumes of data.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.