Senior Business Analyst

The Business Analyst / Software Administrator will be responsible for supporting tactical day-to-day administration and operation of the software platform and related processes and workflow.  

The successful candidate will work with the user community on an ongoing basis to improve and enhance the software platform to support the investment banking business globally. The analyst will be part of an initial implementation effort as well as post go-live support and future enhancement phases of the software system and platform. The analyst needs to have firm grasp of software best practices to drive and foster greater software adoption and to improve internal customer experience on an ongoing basis.

Responsibilities:

• Perform system administrator function of the software application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.

• Create and execute queries and reports, maintain user roles, security and profiles.

• Work in a cross-functional environment with various business groups, IT and end users to identify, document, and communicate business processes.

• Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.

• Implement and integrate third-party products / applications

• Work with IT and 3rd party vendors to maintain smooth operation and performance of the platform.

• Coordinate and lead user acceptance tests with the business units and end users against business requirements.

• Maintain key system metrics to track trends in usage / adoption and data integrity.

• Train end users, prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the software.

Requirements and Qualifications:

• Bachelor’s degree in business or information systems preferred

• 2-5 years of business analysis and/or data analysis experience required

• Excellent verbal and written communication skills required

• Excellent interpersonal skills with a demonstrated ability to work in a cross-functional team environment required

• Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required

• Strong business acumen, superb knowledge of business processes and software best practice required