Senior Business Analyst I

Position Summary:

A Senior Business Analyst utilizes a combination of business acumen and analytical skills to provide consultative support and great customer experience on multiple projects. The Senior Business Analyst responsibilities include understanding the customer’s needs, communicating the needs, collaborating with internal and external technical staff in the delivery of solutions, performing quality assurance activities, training, and implementation coordination. Additionally, the Senior Business Analyst I may take on project management responsibilities such as planning, executing, and closing projects, managing project timelines, resources, and budgets, and ensuring that project objectives are met. This role will be key to understanding and documenting technology capabilities needed to address business challenges.

Roles and Responsibilities/ Essential Functions:

• Proactively meet with customers to understand their business needs and project goals.
• Identify, create, and facilitate process design changes by conducting business and systems process analysis and design.
• Gather business requirements, conduct needs assessments and develop functional specifications to ensure that developed information technology solutions support business objectives.
• Strong ability to lead customers through the requirements process with multiple techniques including decomposition, prototyping, current state / target state mapping, and other techniques.
• Strong experience in creating documentation such as statements of work, business requirements documents, user stories, process flow diagrams, and project plans to confirm and align on business requirements with the customer.
• Communicate requirements to the development teams through the use of specifications, user stories, statements of work, or other forms of documentation.
• Lead test strategy including developing test plan, test cases and test execution.Prepare training materials and provide training to customers and project team members.
• Strong ability to manage and organize multiple projects at once ensuring timely completion of projects assigned.
• Lead initial scoping, proposals, and coordination of resources during the presales cycle.
• Act as a customer engagement manager with emphasis on delivering agreed scope on time, on budget while providing an outstanding customer experience.
• Lead the presales process by gathering high-level requirements, writing statements of work and facilitating estimates.
• When applicable, lead small to medium projects
• Plan, execute, and close projects, ensuring that project objectives are met.
• Manage project timelines, resources, and budgets.
• Coordinate and lead project teams to deliver successful outcomes.
• Monitor project progress and adjust as necessary to ensure successful project completion.
• Communicate project status, risks, and issues to stakeholders.
• Utilize HBS’ project tools and standards for project execution.
• Actively participate in professional communities, community forums, groups related to technology solution(s) supported by HBS.
• Work in multiple industries, functional areas, and business processes to build customer knowledge and credibility.
• Actively participate in the continued review and update of HBS’ standard methodologies to gain efficiencies and improve communications both within HBS and with HBS’ customers.
• On occasion, travel up to 25% of your time, may be required to service customers.
• Minimum of 1,212 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.

Competencies:

• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability – Ability to adapt to change in the workplace - Ability to accept responsibility and account for his/her actions.
• Ambition - The drive to achieve personal advancement.
• Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Conflict Resolution – Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company policy.
• Decision Making - Ability to make critical decisions while following company procedures.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Innovative – Ability to look beyond the standard solutions.
• Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Motivation - Ability to inspire oneself and others to reach a goal and perform to the best of their ability.
• Presentation Skills - Ability to effectively present information publicly.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.

Required Experience:

• 6+ years of experience performing software analysis and requirements gathering.
• 6+ years of experience implementing both custom and off-the-shelf business systems.
• 6+ years of experience in User Experience and Usability.

Preferred Experience:

• Experience in multiple industry business processes and business systems. I.e.. Manufacturing, Education, Health Care, Retail, Commercial, Government
• Expertise in Quality Assurance implementing software systems.
• Expertise in Professional Services or similar client facing roles in a client / vendor relationship.
• Experience working on large scale projects as well as handling day-to-day operational requests from the business.

Required Skills, Education and/ or Certifications:

• Bachelor’s degree in computer science, Information Technology, Management Information Systems, Business Analytics or Business Administration
• Strong skills with Microsoft Office 365 products including (Word, Excel, PowerPoint, Visio, Outlook, Teams, SharePoint, Project).
• Strong soft skills that demonstrate leadership and emotional intelligence for managing difficult conversations, conflict management, problem solving, and managing complex teams.
• Strong project management with the ability to successfully manage multiple tasks at any given point, strong relationship building skills and communication skills.

Preferred Skills, Education and/ or Certifications:

• Experience with Balsamiq, Axure RP or similar prototyping tools
• Experience with Azure DevOps
• SQL query expertise
• Certified Business Analyst Professional or similar certification

Equal Opportunity Employer - Including Disabled and Veterans

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