The Senior Data Analyst / Typing will serve as the primary point of contact for Paychex Data Contributors. The individual will monitor, research, and respond to data contributor activity including file update submissions, data reporting questions/inquiries, audits, and onboarding/off-boarding procedures. This individual is able to analyze large datasets, technology savvy, and is knowledgeable of the FCRA regulations and Metro 2 reporting guidelines. He/She thrives in a fast-paced environment and is looking for an opportunity to improve the customer experience with Paychex.
What youll do
- Coordinate with cross functional teams in order to facilitate the data contributor lifecycle from initial onboarding through on-going support/off-boarding
- Fulfill special research projects for customers that require technical expertise in database applications
- Proven SME in data processing technology (for data cleansing and standardization), data exchange rules, and data reporting regulatory guidance
- Customer facing agent providing consultation and support to customers, sales, and other teams
- Monitor incoming data transfers from contributors and perform research and analysis to resolve any inquiries and or disruptions related to the data feed
- Draft change requirements for IT programmers and perform quality control on the changes to ensure proper production implementation
What experience you need
- Bachelors Degree from an accredited institution required
- 3-5 years of experience in big data processing, customer service, and technology
- 2-3 years of experience in data processing and analysis
What could set you apart
- Knowledge of FCRA regulations and Metro 2 credit reporting guidelines and requirements is preferred
- Knowledge of electronic file transmission (SFTP/FTP/Internet) protocols/procedures is preferred
- Knowledge of the Paychex's Consumer Credit Database environment and purge rules is preferred
- Proficiency with Google Workspace desired
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.