Service Desk Onboarding Support Business Analyst

Position Description

The WSS Global Service Desk is focused on ensuring the timely and effective onboarding and support of all new employees as part of business acquisitions. This role will provide business analysis and project management for the ongoing support of key projects related to the recent acquisition of Eaton Vance. This will require interactions with teams both within the service desk as well as several other areas of the Firm. The ideal candidate will have a service mindset and the ability to track detailed project requirements, work with internal stakeholders to drive outcomes and partner with project leadership to ensure effective delivery.

Job Functions/Duties and Responsibilities:

The candidate would be responsible for the successful completion of the following tasks

• Documentation of the current state processes, business requirements including the target state processes

• Performing detailed data analysis on project requirements

• Meeting preparation with the stakeholders raising appropriate status, risks, and issues

• Proactively understand the impact of upcoming changes to the Global Service Desk and communication to impacted parties

• Compile and provide reporting on current status and initiatives to WSS Senior Management and other stakeholders

• Partner with various technology teams on shift-left opportunities and efficiencies

Qualifications

• Excellent communication skills – spoken, written and listening

• Experience with Microsoft Office products, especially Excel

• Data driven mindset, experience in dealing with qualitative and quantitative data to find insights

• Focus on customer service

• Project management skills

• College degree or equivalent experience

Preferred

• Experience with financial service firms

• General experience and exposure to a wide range of technologies

• Experience with Lean Six Sigma and/or Agile