Business Analyst
CollaberaCompany Description
We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.
Job Description
Location: Foster City, CA
Duration: 7 Months Contract to Hire
Interview: Phone then onsite.
# of Positions: 1
Summary:
The analyst will
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the issue to a higher level support team; following up to ensure resolution.
• Be responsible for leading and/or supporting a number of key projects (often simultaneously) from original concept through final implementation.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about the product
• Resolves product or service problems by clarifying the customer's complaint; determining root cause of problem; selecting and explaining the best solution to solve the problem
• Research required information using available resources
• Expediting the issue to a higher level support team, based upon priority; following up to ensure resolution
• Follow up and communicate resolution to customers where necessary
• Partner with product and other teams to document business and functional specifications.
• Design and document work flow, develop and refine analytical reports and queries
Qualifications
• Customer support experience, Salesforce, SharePoint.
• Also, the candidate needs to have experience with working with different clients.
Requirements:
• Bachelor’s Degree or 5+ years of equivalent professional work experience in a corporate environment required
• Minimum 3-5 years' business analyst / client support experience.
• Ability to understand customer needs & expectations
• Deals effectively with others in difficult situations, using appropriate interpersonal styles and methods to reduce tension or conflict
• Strong & clear communication skills, both verbal and written, to gather details, track and communicate status updates with customers & associates internally
• Proven ability to learn new business processes and understand the flow of data behind those processes
• Must be able to work in a fast-paced environment and multi-task
• MS Office: Strong skills required, Word, Excel, Outlook, Salesforce, Sharepoint
Additional Information
Additional Details:
• The selected candidate will be responsible for responding to client emails addressed to the developer team.
• This will be about 50% to 60% of the work.
• The other half will be business analysis and special projects.