Clinical Data Analyst

Company Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

Main Duties:

• Provide support for internal and external customers

• Manage work requests that describe particular issues, software bugs or customer problems

• Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied

• Provide general process analysis and make recommendations for improvements

• Participate in weekend on-call rotation for critical issues escalation

• Distinguish between application database, operating system, network, and hardware problems and properly taking ownership of issues through to resolution

• Present complex technical information to non-technical audiences

• Provide accurate and complete problem resolution documentation for future reference and management reporting 

• Take part in the creation and maintenance of knowledgebase data

• Continually increase subject matter knowledge on our products

• Interact with other teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls

• Reproduce technical problems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients

Skills/Requirements:

Required:

• Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences

• Experience in the Pharmaceutical / Healthcare/Clinical industry a strong plus

• SQL Server specific work experience (minimum 3 years)

• Basic experience with C#, Visual Studios and ASP.NET

• Sound analytical, organizational and planning skills and the ability to achieve multiple team and customer objectives independently and in a deadline-sensitive fashion

• Superior organization and communication skills, both verbal and written

• Experience with application de-bugging

• Ability to work independently but with a team-focused approach within multi-disciplinary teams and quickly adapt to job requirements changing on an ad hoc basis

• Total commitment to quality and attention to detail

• Seasoned analyst with a proven record of satisfying clients. 

• Is a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the first/second line support. 

• Customer focus and a proven pro-active approach, ability to understand and define customer needs quickly and effectively

Preferred:

• 1-3 years experience working in a regulated environment

• Rave knowledge 

• Clinical Industry experience

• Basic experience with MySQL

• Basic experience with Ruby, Java and HTML code 

Thanks & Regards

ASHOK KUMAR

Sr. Lead / IT Recruiter

Paradigm Infotech

Call : 443-640-0099

8830 Stanford Blvd, Suite 314, Columbia, MD 21045

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