Public Safety Data Specialist (PDFs)
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We are seeking a skilled and empathetic Public Safety Data Specialist with expertise in customer service and a strong background in public safety. This role is ideal for someone who can bridge the gap between technical and non-technical audiences, providing clear guidance and support.
What You’ll Do
- Utilize PDF Handlebars and JSON path structures to generate dynamic PDF documents.
- Build templates to export data into custom exports and to fill in government mandated forms
- Talk to customers to find out what they need in their exports, help them meet their goals
- Helps colleagues within Mark43 to make fillable PDFs with existing templates
- Discover ways to improve PDF export tooling, the right candidate will collaborate with our engineers and designers to iterate and improve our existing template creation tooling and export workflows
- The right candidate may also implement those solutions in the code themselves
- Experience with logic, parsing JSON, writing JavaScript, react
- Provide technical support and guidance to clients, ensuring they understand and can effectively use our solutions.
- Develop and maintain data analytics dashboards and reports to support public safety operations.
- Collaborate with public safety professionals, understanding their needs and translating them into technical solutions.
- Provide exceptional customer service, guiding non-technical users through complex processes with patience and clarity.
- Act as a liaison between the technical team and clients, ensuring clear communication and satisfaction.
- Gather and analyze customer feedback to continuously improve our services and products.
- Conduct training sessions and workshops for public safety personnel to enhance their understanding and use of our technology solutions.
- Monitor and evaluate the effectiveness of implemented solutions, adjusting as necessary to ensure optimal performance.
- Stay updated with the latest trends and advancements in public safety technology and data analytics.
- Participate in the development of long-term strategies for public safety data management and analytics.
- Work closely with the management team to identify opportunities for process improvements and innovation.
What You’ll Need
- Background in public safety, with the ability to communicate effectively with public safety personnel.
- Strong listening skills and the ability to guide non-technical audiences.
- Excellent interpersonal skills, capable of speaking "cop" while also engaging with diverse stakeholders.
- Exceptional interpretative skills, with a deep understanding of public service.
- Experience as a Technical Writer, Technical Account Manager, or Customer Experience Manager is a plus.
People who thrive on our team also tend to share the following characteristics:
- Humble, open, and curious. You take the initiative to identify and address potential issues before they become problems.
- Passionate, eager, and motivated. You are dedicated to the mission of improving public safety and excited to overachieve your goals.
- Relationship builder. You work well with various stakeholders, including customers, third-party vendors, and internal teams, to achieve common goals.
- Inspirational, uplifting, enthusiastic. You are dedicated to understanding and meeting the needs of our clients, providing exceptional service and support.