Technical Business Analyst

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title:                    Technical Business Analyst

FLSA Status:             Exempt

Department:              Client Technology

Reports to:                 Director, Project Management Office

Location:                    Proctor – 166

Who are we?  What do we do?  Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth.  As we continue to grow and expand, this allows us to offer career paths and opportunities.  We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Tell me more about this role, what would I be doing?

The Technical Business Analyst (TBA) will work directly with our internal team to identify and document business requirements for application features and application enhancements. This SME position will require knowledge of the Enterprise Application service offering suite. The TBA will assist in the development of solutions per customer business requirements, and assist with setup and implementation of the application for our customers.

Essential Duties and Functions: include the following.  Other duties may be assigned.

• Experience creating technical documentation, such as business requirements and/or functional requirements by working with managers, end-users and technical staff.
• Experience deconstructing technological solutions for the purpose of documentation of current products and processes.
• Experience performing, analyzing, and documenting gap analysis (i.e., current process vs. proposed process).
• Participate in the development of documentation for training for program change requests used by end users. Conduct training as assigned.
• Assisting with application program testing, and quality assurance as required to vet veracity of business specifications. 
• Ability to work closely with development, operational and functional departments as necessary (i.e., technical and non-technical staff).
• Demonstrated technical aptitude and ability to act as a liaison between business users and the IT programming and development staff to write and assess new business requirements and change requests.
• Develop and execute software test plans as well as documentation of test result.  This will include testing both new program changes and fixes to all applications.

Competencies:

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. 
• Quality control— detail oriented; the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

• Bachelor’s degree in related field, or equivalent combination of education, training and on-the-job experience.
• 2-5 years of software application testing experience.
• 2-5 years of technical documentation creation experience
• 1 – 3 years of experience in a similar position
• Proficient with MS Office Suite
• Ability to maintain a high level of confidentiality

Preferred

• 3+ years of technical business analysis and/or quality assurance preferred
• Experience with Jira, Tempo, Confluence, and Smartsheets desired

Physical Requirements Necessary on a Regular Basis:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Ability to sit at a desk 7-8 hours per day.
• Repetitive motion

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more.  We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement:
The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.  

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.